Returns & FAQ
RETURNS AND FREQUENTLY ASKED QUESTIONS
www.tayloralexander.coffee
Effective Date: December 17, 2025
CONTACT INFORMATION
Customer Service: clientservices@tayloralexander.coffee
Legal Matters: legal@tayloralexander.coffee
Business Hours: Monday-Friday, 10:00 AM - 4:00 PM EST
Response Time: Within 3 business days
Note: Platinum Signature members receive dedicated priority support channels provided separately.
QUICK REFERENCE
| Item Type | Return Policy | Deadline |
|---|---|---|
| Coffee Products | Final sale (exceptions: shipping damage, defects, Company error) | 7 days |
| Non-Coffee Merchandise | Returnable if unused, original packaging | 30 days |
| Subscriptions | Cancel anytime; no refunds for current period | N/A |
| Donations/Tips | Non-refundable | N/A |
Order Cancellations: Orders process immediately; cancellation not guaranteed
Refund Timeline: 17-28 business days from return shipment to account credit
SHIPPING
Orders process for shipping within three (3) business days. Please allow ten (10) calendar days for U.S. address delivery with USPS. Unavailable items are immediately cancelled and refunded. Please allow ten (10) business days for billing refunds to process.
RETURNS
All sales of consumable, perishable coffee products are final and non-refundable. Our commitment serves an uncompromising standard. In an unlikely event our coffee or one of our purveyors does not delight, you are encouraged to inform client services.
1. RETURNS POLICY
1.1 Coffee Products - Final Sale
All coffee products (whole bean, ground, subscriptions, samplers, gift sets) are final sale and non-refundable due to their consumable, perishable nature.
Limited Exceptions: Returns/replacements accepted ONLY for:
- Shipping error (wrong product sent)
- Shipping damage (product damaged in transit)
- Manufacturing defect (roasting, packaging, processing defect)
- Quality failure (stale, contaminated, or spoiled due to Company error)
Reporting Deadline: Within 7 days of confirmed delivery with photographic evidence
Not Eligible: Taste preferences, customer ordering errors, improper storage, subjective quality concerns
1.2 Non-Coffee Merchandise
Returns accepted within 30 days if:
- Unused, original condition
- Original packaging intact
- All components included
- Proof of purchase provided
Not Returnable: Opened equipment, used items, clearance/"Final Sale" items, custom/personalized items
2. HOW TO RETURN OR REPORT ISSUES
Step 1: Contact Us
Email: clientservices@tayloralexander.coffee
Subject: "Return Request - Order #[NUMBER]"
Include:
- Order number
- Item(s) to return
- Reason for return
- Photographs (required for damage/defect claims)
Photo Requirements: Product on flat, well-lit surface with tag/label and damage/defect clearly visible. Include packaging photos for shipping damage claims.
Step 2: Receive Authorization
Customer Service responds within 3 business days with:
- Return Merchandise Authorization (RMA) number (if approved)
- Return instructions and prepaid label (if applicable)
- Refund amount and method
Returns without RMA will be refused
Step 3: Ship Return
- Mark RMA number on package exterior
- Use provided prepaid label (Company error/defect/damage) or trackable carrier
- Return within 10 days of RMA issuance
3. ORDER CANCELLATIONS
Paid orders process immediately upon payment confirmation. Cancellation only possible in rare circumstances where processing has not yet begun.
Contact: clientservices@tayloralexander.coffee
Subject: "URGENT: Order Cancellation Request - Order #[NUMBER]"
Important: Cancellation is not guaranteed. Most orders process within minutes of payment.
Company Cancellations: Orders may be cancelled for product unavailability, pricing errors, payment failures, or fraud prevention. Full refund within 10 business days.
4. SUBSCRIPTIONS
Cancel: Access Billing tab in account or email clientservices@tayloralexander.coffee
Effective Date: End of current billing cycle
No Refunds: Current period is non-refundable
Modify: Change frequency, products, or quantity anytime (effective next billing cycle)
Shipment Returns: Each shipment subject to standard coffee return policy (final sale with limited exceptions)
5. REFUNDS
5.1 Refund Methods
- Credit/Debit Cards: 7-10 business days
- PayPal: 24 business hours
- Apple Pay/Google Pay: 7-10 business days
- Store Credit: Immediate upon return receipt
5.2 Refund Amounts
Company Error/Defect/Damage:
- Full product price + original shipping + tax
Customer Preference (non-coffee merchandise only):
- Product price only (minus 15% restocking fee)
- Customer pays return shipping
- Tax refunded
5.3 Timeline
Total: 17-28 business days from return shipment
- Return receipt: 1-3 days
- Inspection: 3-5 days
- Refund processing: 10 days
- Bank processing: 3-10 days
5.4 Non-Refundable
- Coffee products (except limited exceptions)
- Donations and tips
- Membership fees (current period)
- Gift cards (unless unused)
- "Final Sale" items
6. QUALITY ISSUES AND DEFECTS
Qualifies as Quality Issue:
- Stale, moldy, or contaminated coffee
- Incorrect roast level shipped
- Compromised packaging affecting integrity
- Foreign objects or contaminants
- Manufacturing defects in merchandise
Does Not Qualify:
- Taste preferences
- Customer ordering errors
- Improper customer storage
- Allergic reactions (customer responsibility)
- Normal wear and tear
Report: Email clientservices@tayloralexander.coffee with order number, detailed explanation, and clear photographs within 7 days of delivery
Resolution (Company's discretion):
- Replacement (free expedited shipping)
- Store credit (full purchase price)
- Refund (full amount including shipping)
7. SHIPPING DAMAGE
Report: Within 7 days of delivery to clientservices@tayloralexander.coffee
Required Photos:
- Damaged product (flat surface, well-lit)
- Exterior packaging showing damage
- Interior packaging
- Product tag/label
Resolution: Replacement, refund, or store credit (Company discretion). Product return may not be required.
Carrier Claims: Company files claims on your behalf. Claims typically resolve within 14-30 days.
8. PAYMENT METHODS
Accepted: Credit cards (Visa, MasterCard, Amex, Discover), debit cards, PayPal, Apple Pay, Google Pay, Afterpay (subject to approval), Klarna (where available)
Processing: Secure third-party processors. Company does not store complete card information.
Verification: Pre-authorization may occur to verify payment validity and prevent fraud.
9. MERCHANT OF RECORD
Orders processed through our e-commerce partner, Fourthwall (Fourthwall.com), who provides platform technology, payment processing, and technical infrastructure.
Your Customer Service: All product, order, return, refund, and support inquiries must be directed to Taylor Alexander Fine Gourmet Coffee at clientservices@tayloralexander.coffee. Customer support inquiries directed toward Fourthwall are forwarded to our team.
Fourthwall Policies: Platform use subject to Fourthwall's Privacy Policy and Terms of Service available at fourthwall.com
10. FREQUENTLY ASKED QUESTIONS
May I return coffee if the flavor profile doesn't suit my palate?
Coffee products represent a final sale due to health, safety, and FDA requirements governing consumable goods. Each selection includes detailed tasting notes to guide your purchase. For genuine quality concerns—staleness, contamination, or defects—contact Client Services within 7 days with photographs.
What is the timeframe for reporting concerns?
Coffee: 7 days from delivery. Non-coffee merchandise: 30 days.
Must I return a damaged product?
Not necessarily. We may authorize disposal at our discretion. Follow guidance from Client Services after submitting your documented claim.
What if I ordered incorrectly?
Given the consumable nature of coffee and final sale policy, we cannot accommodate customer ordering errors. We encourage careful review before checkout. Our team is happy to assist with product recommendations for future orders.
Do you accommodate exchanges?
Eligible non-coffee merchandise may be returned for refund within 30 days, after which you may place a new order.
How may I cancel my subscription?
Access Billing in your account profile or contact clientservices@tayloralexander.coffee. Cancellation takes effect at end of current billing cycle. Current period remains non-refundable.
What if my package is stolen after delivery?
Once delivery is confirmed, packages become the recipient's responsibility. We recommend filing a police report. While liability rests beyond our purview, Client Services may offer discretionary assistance as a goodwill gesture.
May I return beyond the standard window?
No. Deadlines are firm: 7 days for coffee, 30 days for merchandise. Late requests considered at our sole discretion but not guaranteed.
Who pays return shipping?
We provide prepaid labels for Company error, defects, or damage. Customer preference returns incur return shipping costs plus 15% restocking fee.
Refund timeline?
17-28 business days total. PayPal: 24 business hours.
Can I cancel after placing my order?
Orders process immediately for product freshness. Cancellation rarely possible and not guaranteed. Contact immediately: "URGENT: Order Cancellation Request" to clientservices@tayloralexander.coffee.
Wrong item received?
Contact us immediately. We'll ship the correct item via expedited shipping at no charge. Items under $25 may be retained as courtesy.
Do you offer price adjustments?
No retroactive discounts or price adjustments.
May gift recipients return items?
Non-coffee merchandise only, with gift receipt, for store credit. Coffee products remain final sale.
Restocking fee?
15% for customer preference returns. None for Company error, defects, or damage.
Return confirmation?
Email within 3 business days. If not received, contact us with tracking number.
May I return opened coffee?
Only with verifiable quality issue within 7 days with photographs.
Missed delivery?
Follow USPS instructions for redelivery or pickup. Unclaimed packages incur return charges and fees.
P.O. Boxes?
Yes. Verify at checkout for restrictions.
Wrong address provided?
Contact immediately. After shipment, address changes through USPS ($15-20 fee). Not responsible for customer address errors.
Track my order?
Tracking emailed within 24 hours. Track via USPS.com, email link, or account dashboard.
Lost package?
Contact us after 15+ days no movement. We file USPS claim and provide replacement or refund per your preference.
Membership fees refundable?
No. Cancel anytime, effective end of current cycle. No partial period refunds.
Product out of stock?
Subscribe to restock notifications or check periodically. No backorders or pre-orders available.
Wholesale or bulk purchasing?
Contact clientservices@tayloralexander.coffee for wholesale inquiries.
11. ADDITIONAL TERMS
Policy Changes: Company may modify this document at any time. Changes effective upon posting.
Integration: This document supplements Return and Refund Policy, Shipping Policy, Terms and Conditions, and Privacy Policy.
Disputes: Subject to dispute resolution provisions in Terms and Conditions (binding arbitration, class action waiver).
Governing Law: New Hampshire law. Exclusive jurisdiction in New Hampshire courts (subject to arbitration).
CONTACT SUMMARY
Customer Service: clientservices@tayloralexander.coffee
Legal Matters: legal@tayloralexander.coffee
Mailing Address: Taylor Alexander Fine Gourmet Coffee, Customer Service Department, 84 Broadway STE 200, Derry, NH 03038, USA
© 2025, 2026 Taylor Alexander Fine Gourmet Coffee. All Rights Reserved.
A property of AXDR VNTR LLC
END OF RETURNS AND FAQ